Privacy notice

What we collect when you get in touch

If you submit either form, we collect the name, phone number, town or Eircode and description you enter, your email address if you choose to provide one, whether the property is residential or commercial, and anything you tell us about the building. We use this to respond to your enquiry and to carry out any work you go on to approve.

We also record which page of this site you arrived on, the referring website if there was one, and any campaign parameters in the link you followed. This tells us which pages generate genuine enquiries so we know what is worth writing more of. It is held in your browser for the duration of your visit and is only ever transmitted to us if you submit the form.

Your IP address

When a form is submitted, the connecting IP address is combined with a secret value and stored as a one-way hash. We do not keep the address itself. The hash lets us apply rate limits and investigate spam without retaining information that identifies your connection.

Analytics

Analytics are not loaded unless you choose to allow them. If a measurement ID is configured, you will be asked once, and declining means the analytics script is never downloaded — not downloaded and then switched off. Your choice is remembered in your browser and you can change it by clearing this site’s stored data.

When analytics are allowed, we record which pages are visited, whether a phone link was tapped, and whether the service request form was started and submitted. We do not record what you type into the form as an analytics event.

Who we share it with

We do not sell your information and we do not share it for advertising. It is handled by the business responding to your enquiry and by the technical services that store the record and deliver our notification email. Where we are required to disclose information by law, we will.

How long we keep it

The retention period for enquiry records is being confirmed and will be stated here before this site is published. It will be a defined period, not “as long as necessary”.

Why we are allowed to hold it

Under the GDPR every use of your information needs a lawful basis. Ours are straightforward:

• Responding to your enquiry and quoting the work — steps taken at your request before entering a contract, and then performance of that contract if you accept the quote.
• Rate limiting and spam prevention (the hashed IP address) — our legitimate interest in keeping the form usable and our records clean, which we consider proportionate precisely because the address itself is never stored.
• Analytics — your consent, and nothing loads until you give it.
• Photographs of completed work — your consent, asked for separately and recorded. No property is published without it, and you can withdraw it later.

Your rights

You have the right to ask us for a copy of the information we hold about you, to have it corrected if it is wrong, and to have it erased. You can ask us to restrict how we use it or object to our use of it, and you can ask for it in a portable form. Where we rely on your consent — analytics, and photographs — you can withdraw it at any time, and withdrawing it does not affect anything done beforehand.

Ask by replying to any email from us or through the form. We will respond within one month. We do not charge for this, and we will not treat you differently for asking.

Complaints

If you are not satisfied with how we have handled your information, you can complain to the Data Protection Commission, which is the Irish supervisory authority, at dataprotection.ie. We would rather you raised it with us first so we can put it right, but you are not required to.

Where your information is held

Enquiry records are stored on infrastructure within the European Economic Area. Where a service we rely on — email delivery, for instance — processes data outside the EEA, it is covered by the safeguards the GDPR requires for such transfers. This section will name those services specifically once the final stack is fixed.

Your choices

• You can decline analytics, and change that decision later.
• You can contact us by phone or through the form without providing an email address.
• You can ask us not to publish photographs of your property, or to remove ones already published.

Children

This site is intended for adults arranging cleaning work on a property. We do not knowingly collect information from children.

Changes to this notice

If this notice changes, the updated version will appear on this page. Material changes to how we handle enquiry data will be described rather than quietly substituted.